While the adoption of self-check-in/out systems had already been increasing worldwide, the Covid-19 crisis has turned it into a necessity. These aren't just edgy things used by big hotel chains, but something guests have come to expect of all hotels.
A guest's arrival and check-in is the most crucial part of the customer service journey
Even before the pandemic, check-in was never a good way to leave a long-lasting, positive impression. After a long drive or flight, most guests are just too tired to go through tedious paperwork at the check-in counter.
Nonetheless, a guest's arrival and check-in is the most crucial part of the customer service journey. While you might think that self-check-in systems in hotels sound futuristic, people have already been checking in online for flights. As such, it's not a foreign concept but something easily doable.
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