Why Communication in Customer Service is So Important?

Updated: Nov 21

It can be the difference between a hot IPO and just keeping the lights on. Providing excellent customer service can generate more marketing and sales opportunities. So meeting your customers' satisfaction is paramount to keeping your business growing successfully.


Call centers and contact centers provide customer service in different ways. Decision-makers should understand which option best fits their organization's needs to optimize the customer experience. Companies can aim to provide dependable and timely customer service through a historically reliable channel - the phone.


Owning a customer relationship does not simply mean being in charge of customers' interactions with your brand, company, or organization. It means consistently providing value to your customers at every stage of their journey. It means having an informative and engaging sales process and supplying innovative unified communications that meet, network, and forge new ties while renewing the old ones.




ITWerks is glad to announce the appointment of an official partnership with HoduSoft for Singapore's territory and our existing global clients.


HoduSoft developed its product line to provide human-centric technology to aid smooth and hassle-free business communication that helps companies improve their contact center operations and achieve their business objectives.


This collaboration strives to harness world-class unified advanced communication technology in reinventing business communications and teamwork. As for product recognization, HoduSoft has been awarded as the FrontRunner and CategoryLeader in Call and Contact Center Software in the later Gartner Digital Markets Report.


HoduSoft demonstrated its entire product line, including HoduCC, HoduPBX, HoduBlast, and HoduConf


1. HoduCC- Call and Contact Center Software

The HoduCC range is a multifaceted contact center software that brings efficiency by merging different communication channels, enhancing the customer journey. HoduCC can avail it in two distinct versions: single and multi-tenant versions for businesses and large enterprises.

HoduCC contact center software personalizes omnichannel communication by accurately mapping customers' online and offline journeys, improving every touchpoint. With advanced features like process automation and auto-dialers, the HoduCC call center software holds a high rank among its peers. In addition, its seamless integration of third-party CRM and SMS applications further enhance operational efficiency.

2. HoduPBX- Business Phone System

HoduPBX is available as two different products serving as a modern VoIP-based business telephony system for businesses of all sizes. Single and multi-tenant versions of the product make it cost-effective, equipping your business communication with aids to be future-ready.

3. HoduBlast- SMS and Voice Broadcast Software

HoduBlast is a voice and SMS broadcasting software that is a reliable solution for outreach and marketing campaigns. Businesses, governments, and NGOs widely use this digital voice and messaging software. HoduBlast can cut down 30%-70% of marketing costs while reducing the efforts of the whole process to just a few clicks.

4. HoduConf- Audio Conferencing Software

HoduConf is a reliable communication and collaboration tool that ensures seamless syncing of team activities and conversations. This multi-tasking audio conferencing software becomes a great fit in every business landscape, whether small interactive meetings or large engaging webinars. It has transformed how to connect with employees, partners, service providers, and clients. This feature-rich software provides the freedom of connecting from any device of their choice.

HoduSoft has become a seasoned telecommunication company driving the business towards shared success, leveraging technology to transform and innovate business communication through a diverse line of products. Serving 250+ customers across 40 countries, the company has dramatically impacted the business landscape over the last few years.



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